Complaints Process
We take complaints seriously. This page outlines the minimum operational process and should be customized to your regulatory jurisdiction.
Step 1: Submit the complaint
Use the contact form and include "Complaint" in the message subject. Provide relevant reference numbers (quote/claim) where available.
Step 2: Acknowledgement
A staff member acknowledges receipt and provides a tracking reference.
Step 3: Investigation
We review the matter, relevant records, and any supporting documentation. Outcomes are documented for audit.
Step 4: Resolution and escalation
If you are not satisfied, we provide escalation options in line with applicable regulations (placeholder).